Terms of Service

Definitions:
In addition to the terms defined above, the terms set forth below shall have the following meanings:

“Confidential Information” includes, without limitation, information and data relating to assets, financial information, technical data, trade secrets, intellectual property, business plans and strategies, employee information, and any other confidential or proprietary information concerning the business operations of either party.

“Engagement” means the employment or use of a Subcontractor directly by the Client or indirectly through any third party on a permanent, contract, or temporary basis. “Engage” or “Engaged” shall be construed accordingly.

“Introduction” means (i) the Client’s interview of a Subcontractor, by any means of communication, following the Client’s instruction to the Contractor to supply a Subcontractor or (ii) the passing to the Client of information which identifies a Subcontractor, leading to an Engagement.

“Non-Solicitation Period” means a period of 12 months following the termination of this Agreement or the date of the Introduction, whichever is later.

“Plan” refers to the tier of service the client subscribes to.

“Plan Hours” means the number of hours in the client’s current subscription.

“Platform” means the project management software used by the Contractor to manage, track, and delegate a Client’s tasks to their Virtual Assistant(s), where the Virtual Assistant(s) record their time worked and tasks performed.

“Services” shall have the meaning set forth in Section 2 hereof.

“Subcontractor” means any subcontractor introduced to the Client for performing the Services, including Virtual Assistants.

“Subscription” is the monthly, recurring payment for services provided by the Contractor.

“Virtual Assistant” means a remote administrative professional subcontracted by PW Business Support to perform services on behalf of the Client.

Description of Services:
The Contractor agrees to perform and provide administrative services (the “Services”) as outlined by the Client: (i) during applicable meetings and/or emails with the Contractor; and (ii) in the Client’s profile within the Platform. The Contractor shall devote the necessary time required for the prompt, efficient, and professional performance of the services within the agreed time frame specified by the Client and agreed to by the Contractor.

As of the date hereof, the Client has selected the following Plan, Plan Hours, and Services, which may be amended in writing by the Client and the Contractor:

Plan: [x]
Plan Hours: [x]
Services: [x]
Payment for Services:
The Client understands that the Contractor shall invoice for the Services on a packaged rate, as detailed below. Invoices for Services and related expenses are billable on a subscription basis, in advance of each month, and are due immediately upon receipt. This Agreement renews automatically every month unless alternate arrangements have been made or unless the Client terminates the agreement as per Section 6 hereof.

The Client agrees to pay $[x]/month + applicable overage fees and taxes, less any applicable discounts. The recurring Subscription fees cover all compensation payable to the Contractor for the Plan Hours in this Agreement. The Client may adjust their Plan, Plan Hours, and Services throughout the Agreement duration, subject to mutual agreement.

During the first billing cycle, the Client may rollover unused hours into subsequent billing cycles. Rolled-over hours are non-refundable. In the event of non-payment, Services will be paused immediately, and if payment is not received after 30 days, the outstanding amount will be sent to debt collection.

Making Changes to Your Monthly Subscription:
You may increase your subscription plan hours any time during the month up to one full day before your next billing date. Notify your Customer Success Manager of your intention and the required hours moving forward. Increases take effect on your next billing date.

You may decrease your subscription by notifying your Customer Success Manager at least seven business days ahead of your next billing date. Subscriptions may not be reduced by more than 50% of the total monthly hours or below 20 hours per month.

Overage Hours and Additional Expenses:
The Client agrees that all additional expenses and hours not specified in this Agreement will be discussed and agreed upon before commencement. Additional hours beyond the monthly Subscription will be billed at the Client’s current hourly rate plus a $5 overage fee per hour.

Confidentiality:
Both parties acknowledge that this Agreement, along with ongoing discussions and exchanges of information, is confidential.

6.1 Each party shall observe the privacy of Confidential Information received from the other party during this Agreement.

6.2 Both parties agree to retain all Confidential Information in confidence and not disclose or use it for unauthorized purposes.

6.3 All Confidential Information remains the sole property of the Disclosing Party. Upon termination, the other party will promptly return all materials containing Confidential Information.

6.4 These confidentiality obligations continue beyond the termination of this Agreement.

Termination of Agreement:
The Client may terminate this Agreement upon 30 days’ written notice and payment of all outstanding fees. If inadequate notice is provided, a cancellation fee equal to one month’s Service will be charged.

The Client cannot reduce hours during the final billing period. If hours have been reduced and the Client wishes to cancel, the hours reduction can be removed, or the Client may wait an additional month.

The Contractor may terminate services at any time for any reason, including abusive treatment of a Virtual Assistant or team members.

Virtual Assistant Staffing:
The Client acknowledges that:

8.1 Multiple Virtual Assistants may be assigned to each account or project.

8.2 Additional Virtual Assistants may be allocated as appropriate. Transitional training required to replace a Virtual Assistant will be provided at no cost to the Client.

The Contractor guarantees access to vetted and skilled Virtual Assistants but cannot guarantee the same Virtual Assistant always.

Assignment:
In the event of unforeseen absences, the Contractor may assign the Client’s account to an equally qualified Subcontractor and will notify the Client of any such assignment.

Non-Solicitation:
If the Client wishes to engage directly with a Subcontractor during the Non-Solicitation Period, the Client agrees to engage the Contractor to broker the Engagement. The Client agrees to pay 12 times their monthly bill.

In the event of a non-brokered Engagement during the Non-Solicitation Period, the Client shall pay a sum equal to 12 times the Client’s highest monthly invoiced amount.

Warranty and Client Obligations:
The Contractor provides skilled support but the Client holds responsibility for direction and approvals provided to the Subcontractor.

Client shall:

11.1 Designate a primary contact for this Agreement.

11.2 Ensure prompt response to Contractor or Subcontractor requests.

11.3 Cooperate with Contractor and provide necessary access to infrastructure, employees, and equipment.

11.4 Not hold the Contractor liable for any delays caused by the Client’s actions or omissions.

11.5 Maintain contact with the Contractor’s operations team to rectify potential issues.

Entire Agreement:
This Agreement contains the entire agreement between the Parties, with no other conditions or promises outside of this written document.

 
Contact Us

Questions, comments, requests, and complaints regarding this Agreement and the information we hold are welcome and should be addressed to us at [email protected].

Address: Unit 600, 675 Cochrane Dr, Markham, ON L3R 0B8

Welcome to PW Business Support's terms of service! By using our services, you agree to the following terms and conditions:

  1. Services are available remotely, and communication is usually done via email or video calls.

  2. Clients must provide accurate information to help us deliver our services effectively.

  3. Payment for services is required upfront unless otherwise agreed upon.

  4. Cancellations or rescheduling must be done at least 24 hours in advance.

  5. We respect your privacy and will keep all client information confidential.

  6. Clients are responsible for the accuracy and legality of the content they ask us to handle.

  7. Any disputes will be handled in accordance with the laws of Vaughan, Canada.

  8. We reserve the right to modify these terms at any time. Changes will be communicated.

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.

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