Privacy policy

Thank you for putting your trust in PW Business Support to achieve more. Your success is important to us, and we are committed to the highest standards of data security and management. If you have any questions about this privacy policy, please reach out to us at [email protected].

Privacy Statement


We know your personal information is important to you, and it is equally important to our team. This Privacy Statement explains what we use your personal information for and your rights regarding its use.

Data Collection


We collect your personal data to provide virtual assistant services. This includes your name, phone number, email address, and postal code. While you input your credit card information via your client account portal, it is not stored with PW Business Support. If you give us personal information about someone else, such as their name and address to send gifts on your behalf, you must have their permission, and they should be aware of this Privacy Statement.

Data Controls


For the purposes of applicable data protection legislation, PW Business Support is the data controller. You can find our contact details in the “Contact Us” section below.

Why We Collect and Process Your Information


Without collecting and using the information you provide or that we obtain about you, it would not be possible for us to provide you with our products and/or services.

Information You Give to Us

  • To fulfill our obligations arising from any contracts between you and us and to provide you with the information, products, and services you request.
  • To inform you about new products or services similar to those you have already purchased or enquired about.
  • To contact you occasionally for market research purposes via email, phone, or Slack.

Information We Collect About You


We use this information to:

  • Administer our products and services and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
  • Improve our products and services to ensure content is presented effectively.
  • Keep our products and services safe and secure.
  • Measure or understand the effectiveness of marketing and product information, helping deliver the most relevant information to you.


Lawful Bases for Processing Your Information

  • Needed for Your Contract: Personal information is held and used to provide information about products or services, receive payment, and provide customer care.
  • Required by Law: We use your personal information to comply with legal and regulatory requirements.
  • Our Legitimate Interest: We use your personal information for training, statistical analysis, and other legitimate interests while ensuring your data protection rights are not affected.
  • With Your Consent: For certain uses, we rely on your consent to collect and use your personal information. You can withdraw your consent at any time.

Sharing Personal Information


Personal information may be shared with:

  • Business partners, suppliers, and subcontractors for the performance of any contract.
  • Data storage partners providing virtual infrastructure.
  • Payment processing partners.
  • Analytics and search engine providers assisting in the improvement and optimization of our services.


We may disclose personal information to third parties if we dispose of or buy any business or assets, if PW Business Support or substantially all its assets are acquired by a third party, or if we are under a duty to disclose or share your data to comply with legal obligations.

Data Retention Periods


We aim to hold your data only as long as necessary. The retention period will be 24 months from the date of termination of our terms of service. Specific legal periods are in place for payment details, tax, and invoicing data, retained by the law (currently six years).

Security


We are committed to protecting the security of your personal data using a variety of security technologies and procedures. However, no physical or electronic security system is entirely secure. Any transmission of data is at your own risk. Once we receive your personal data, we use appropriate security measures to seek to prevent unauthorized access.

Where Your Data Is Stored


Physical files are stored in secured premises at our business address. Electronic files are stored on secure servers or in the cloud. Your data will not be transferred between our servers without your permission.

Your Rights


You have the right to withdraw your consent, be informed about how your data is collected and used, correct and update your personal information, and request its deletion. You may exercise your rights by contacting our Data Protection Officer at [email protected].

Changes to This Statement


We reserve the right to change this Statement at our sole discretion. If we make any changes, we will publish those changes on our website. This Statement was last updated on July 1, 2024.

Contact Us


Questions, comments, requests, and complaints regarding this Statement and the information we hold are welcome and should be addressed to us at [email protected].

Address: Unit 600, 675 Cochrane Dr, Markham, ON L3R 0B8

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